Terms & Conditions

Website & Product

Ecograde.ai ("Ecograde", "we", "us", "our") provides an AI-powered digital tool designed to help users better understand the potential energy performance and efficiency characteristics of residential properties.

Ecograde.ai is not:

• an accredited Energy Performance Certificate (EPC) provider
• a replacement for professional, legal, financial, or technical advice
• a guarantee of energy performance, costs, savings, or compliance

All outputs are indicative only and provided for informational purposes.

Eligibility

You must be at least 18 years old to use Ecograde.ai. By using the service, you confirm that you meet this requirement.

Nature of the Service

We recommend consulting qualified professionals before undertaking any energy improvements or financial decisions.

• Assessments are generated using AI models based on user-provided data and assumptions
• Outputs are estimates, not definitive measurements or certifications
• Results may vary depending on data quality, completeness, and interpretation

You acknowledge that reliance on the outputs is at your own discretion and risk. By accessing or using the Ecograde.ai website or platform, you agree to be bound by these Terms & Conditions, together with our Privacy Policy. If you do not agree, you must not use the service.

User Responsibilities

You agree that you will:

• Provide accurate information to the best of your knowledge
• Not misuse, disrupt, reverse-engineer, or attempt unauthorised access
• Use the service only for lawful purposes

We reserve the right to suspend or terminate access if misuse is detected.

Intellectual Property

All intellectual property rights in:

• the Ecograde.ai platform
• AI models
• methodologies
• software
• branding

remain the property of Ecograde.ai or its licensors.

You are granted a non-exclusive, non-transferable, revocable licence to use assessment outputs for personal or internal informational purposes only. Commercial resale, redistribution, or public publication of outputs without permission is prohibited.

Limitation of Liability

To the maximum extent permitted by law:

• Ecograde.ai shall not be liable for indirect, incidental, or consequential losses
• We do not guarantee accuracy, completeness, or suitability for a specific purpose
• Total liability shall not exceed the amount paid for the service (if any)

Data Protection and Privacy

Personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.

Certain data processing is necessary for:

• providing the service
• generating assessments
• maintaining platform functionality

Any optional uses of data, including AI model training or marketing communications, are subject to separate, explicit user consent and are not mandatory for use of the core service. You can opt-out of these at any time.

For any concerns or queries please contact support@ecograde.ai.

Third-Party Services

Ecograde.ai may display or connect users with third-party services or providers.

We do not:

• control third-party services
• accept responsibility for outcomes, advice, pricing, issues or performance

Any engagement with third parties is at your own risk.

Service Availability

We may update, suspend, or discontinue parts of the service at any time without notice.

Termination

We may suspend or terminate access if these Terms are breached.

Governing Law

These Terms are governed by the laws of England and Wales.

Contact Us

If you have any questions about these Terms, please contact us or email support@ecograde.ai.